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Question about complaint to Carnival Cruises. What's your opinion? |
Travel Info We recently cruised with Carnival. The cruise and activities were good, however our room had a wet carpet due to a plumbing problem and it smelled mildewy. ( we had to wear shoes in the room and wipe our feet off with a towel before getting in bed) We did complain-they couldn't fix it and it was a full ship. (The Officer I spoke to couldn't have cared less...) They sprayed disinfectant daily. When we returned home I wrote them and complained. After 3 weeks they sent me a letter saying sorry and offered us a $25 ship credit each on our next cruise! I think it's crazy! I'm almost insulted! I think I deserve more than this-it really put a damper on our trip. But what can I do? Travel Tips Unfortunately, this is a common problem with Carnival. Passengers have problems with the cruise and the staff really does nothing to help. I can definitely see why you would be upset, that is pretty gross. I can also see how that credit would be insulting, a lot more should have been done. But, this seems common with Carnival. Unfortunately, since you are off the cruise, I'm not sure they will do much. Issues like these need to be taken care of before you leave the ship, otherwise, most companies will not do anything, this true for hotels and everything. Carnival, I believe, still has their policy in place where you can get off of the cruise. If you are not completely satisfied with the cruise and the problem cannot be resolved, you let them know before you arrive at the first port. They will then have you take off the ship and flown pack to the home port, you then receive a 100% refund. Again, you have to do these things onboard. The only thing I can tell you, is keep working at it. Call Carnival, tell them the situation and have them transfer you to someone that could actually help with the situation. Finally, I would tell your travel agent, if you booked with one. They have a lot more they can do than just a single passenger. The cruise lines know that if they make a travel agent mad, it could really cause problems with booking the ship, they may no longer sell it. I've tried to get things corrected before and was able to get nowhere, told my agent, within the hour, the problem was resolved. So, hopefully you will be able to find something out. Be sure to post some reviews (both the good and the bad) on cruise sites, like Cruise Critic to let people know your experience. Help other travelers from having the same problem. Others i would raise hell. how do you know that their "plumbing problem" wasn't an overflowed toilet and you had fecal matter all over the carpet?? disgusting. get all your money back!!! I would do just what you are doing. Complaining publicly and I would never cruise with them again. Hmm, I have always had good experiences with Carnival Cruises, but every once in a while, a bad incident happens. For me, it was with NCL, and their unwillingness to go to Russia when it was too cold. Sure, they were protected legally, but why offer a cruise in April if you KNOW you can't get into Russia because of weather. I recommend trying another cruise line and don't let this ruin you for sea travel. God bless! THAT REALLY SUCKS. I'D WRITE TO YOUR TRAVEL AGENT OR TRAVELOCITY OR WHOEVER YOU BOOKED THE CRUISE THROUGH AND SEE IF THEY CAN OFFER ANY SUGGESTIONS. I think there is something you can do.... just not sure what lol sorry......... keep trying tho! I know you've heard the phrase "the squeaky wheel gets the grease"...squeak...really loud and often until they give you a complimentary cruise. Get on the phone and speak to a person and don't hang up until you have what you want. |
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